f you’re looking for a solid work-from-home role in Nigeria that offers real pay and growth potential, this one’s worth your attention. Toniksys Solution Limited, a fintech startup operating across multiple continents, is hiring a Remote Customer Care Officer with pay from ₦150,000 per month.
About the Role
The position is fully remote (work from home) and offers full-time employment. You’ll be part of Toniksys’s customer experience team and help deliver excellent service as the company grows rapidly in the fintech space
The role holder will be responsible for providing a full range of customer services. Follows processes to ensure customer service needs are met with speed and accuracy and customer service issues are resolved. Responds to customer inquiries and/or problems. Researches and resolves questions and problems, maintains records and communicates resolution and/or status to customer.
Responsibilities:
1. Respond promptly and professionally to customer inquiries via phone, email, or chat.
2. Handle and resolve customer complaints or concerns in a calm and courteous manner.
3. Provide accurate information about products, services, and company policies to customers.
4. Collaborate with other departments to address and resolve customer issues.
5. Maintain a thorough understanding of products and services to effectively assist customers.
6. Keep detailed records of customer interactions and transactions.
7. Identify and escalate priority issues to the appropriate channels.
8. Proactively seek opportunities to improve customer experience and satisfaction.
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9. Stay informed about company updates to better assist customers.
10. Generate reports on client onboarding progress and customer service metrics.
11. Assist clients in understanding and setting up products or services.
12. Conduct training sessions or walkthroughs for clients, as needed.
Who can apply?
Previous experience in customer service or a related field is preferred.
· Excellent communication skills, both verbal and written.
· Strong problem-solving and decision-making abilities.
· Proficient in using computer systems and basic computer applications.
· A positive and customer-centric attitude.
· Detail-oriented with strong organizational skills
This job comes with Health Insurance and a pension scheme.
Why You Should Apply
This role is not just another remote job listing. It offers real stability, real structure, and real compensation.
You’re working directly inside a fintech company that is expanding into new markets. That means the experience you gain here becomes relevant beyond Nigeria. You’re not just picking calls — you’re handling live customers, solving issues, and building the kind of skillset employers everywhere now look for: customer experience + remote collaboration + product knowledge.
You also get to work from home, which removes the heavy expenses of transport, traffic hours, stress, and relocation. You control your workspace, your routines, and your comfort.
The salary is competitive. Many remote jobs in Nigeria pay less than this — yet expect more pressure. Toniksys is offering structured pay and benefits like HMO and pension. That signals seriousness and long-term thinking.
If you genuinely want a role that gives you professional credibility, teaches you how to navigate customers at scale, and pays you decently while you’re doing it, this is a smart one to go for.
It’s the kind of opportunity that looks small at first glance… but the skill foundation you build here stays with you long after the job.
That’s the real value.
How to Apply
- Visit the official job listing at Toniksys Solution Limited via the provided link.
- Update your CV to highlight any customer support experience, remote work skills, digital communication, and problem-solving.
- Write a cover letter or application that shows you’re comfortable with remote tools, have good communication and are motivated for fintech customer service.
- Submit your application promptly — remote roles fill quickly.
- Prepare for the interview: you may be asked about how you handle client issues, remote work challenges, and tech tools.
