Remote – Customer Service Representative (Homecare Company)

If you’re searching for a remote or hybrid customer service role in Nigeria that offers flexibility, professional growth and steady income, this position might fit you. The listing on Indeed (Job ID: 09d0a6c81038939c) invites candidates to join a forward-looking company as a Customer Service Representative.

Role Overview

As a Customer Service Representative in this role you will engage directly with customers via multiple channels (phone, email, chat), help resolve inquiries, provide product or service information and contribute to the overall customer experience of the brand. The role is open to applicants based in Nigeria and offers remote or partially remote work — giving you the chance to work without the daily commute.

Key Responsibilities

• Answer and manage incoming phone calls from carers and clients overnight.
• Handle urgent shift changes, lateness, or absence notifications from carers.
• Inform clients promptly of any updates (e.g., delays, replacements).
• Log all calls, updates, and actions in the system for daytime staff review.
• Escalate any critical issues following company procedures.
• Maintain calm, professional communication with empathy and discretion.
• Stay available and responsive throughout the shift.

Salary Benefits

Monthly pay of #250,000 – #400,000

Requirements

• Based in Nigeria with access to reliable electricity and stable internet connection.
• Previous customer service, call center, or virtual support experience required.
• Excellent spoken and written English communication skills.
• Ability to work independently overnight and handle sensitive issues professionally.
• Availability to work on rotating weekends or public holidays if needed.
• Must be comfortable with long overnight shifts.

How to Apply

1. Visit the Indeed job listing with ID 09d0a6c81038939c.
2. Ensure your CV highlights any customer service or related communications experience, plus your comfort with remote work tools.
3. Write a short cover letter explaining why you’re interested in remote customer service, your best customer-care experience, and how you handle pressure or multiple enquiries.
4. Submit your application via the Indeed portal.
5. Prepare for possible remote interview or assessment: you may be asked to show how you would respond to a customer query or resolve a complaint scenario.

LOCATION – Remote work